CONTACT US

Have any questions or concerns? Please contact us by filling in the form below and a member of our team will be in touch Monday-Friday 9am-5pm GMT.

CUSTOMER SERVICE INQUIRIES

CUSTOMER SERVICE OPENING HOURS

MONDAY – FRIDAY: 9 - 5PM GMT.

EMAIL: INFO@TAIMELONDON.COM

PRESS INQUIRIES

EMAIL : INFO@TAIMELONDON.COM

SHIPPING AND DELIVERY

We offer two shipping rates for UK Customers

Standard Delivery: 2-4 days - £3.99

Express Delivery: 1-3 days - £5.99

International and EU Shipping

Europe - Tracked Delivery - £10

USA - Tracked Delivery - £12

Australia - Express Delivery - £15

Canada - Express Delivery - £15

Rest of the world - Express Delivery - £15

The customer is responsible for all customs and VAT charges once the item reaches their country. 

We aim to dispatch all orders within 48 business hours, if there is a delay, we will let you know via email. 

We cannot offer refunds of products or replacements should this go missing. In the case of a missing order, we will provide tracking and you will need to contact the local courier used to ship the item and request a refund through them. We can provide any proof of purchase and postage should this be needed. Please contact info@taimelondon.com for any enquiries regarding delivery. 

Please make sure to check the delivery address on checkout, Taime London is not responsible for any errors made on orders. 

RETURNS AND EXCHANGES

Returns must reach us no later than 14 days from receipt of shipment.

Returns postage is to be paid by the customer. We are unable to offer free returns at this time. Parcel's are the customers responsibility until they reach us so we advise it's packed up securely and can't get damaged on the way.Please retain proof of postage as we may ask you to provide this to us, should there be any issues with the return.To be eligible for a return, your item must be:

  • In the original packaging with tags attached
  • In the original condition, unwashed and unworn 
  • DUE TO HYGIENE, EARRINGS ARE NON RETURNABLE

*Please note: should there be any marks, your return may be refused. Please take extra care when trying on your items.

How do I make a return?

Please email us with your order number and reason for returning to - info@taimelondon.com

How soon will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment. Payments can take up to 7-10 working days to clear through the bank.

For any further assistance, please contact us:

info@taimelondon.com