
CONTACT US
Have any questions or concerns? Please contact us by filling in the form below and a member of our team will be in touch Monday-Friday 9am-5pm GMT.
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CUSTOMER SERVICE INQUIRIES
CUSTOMER SERVICE OPENING HOURS
MONDAY – FRIDAY: 9 - 5PM GMT.
EMAIL: INFO@TAIMELONDON.COM
PRESS INQUIRIES
EMAIL : INFO@TAIMELONDON.COM
SHIPPING AND DELIVERY
We offer two shipping rates for UK Customers
Standard Delivery: 2-4 days - £3.99
Express Delivery: 1-3 days - £5.99
International and EU Shipping
Europe - Tracked Delivery - £10
USA - Tracked Delivery - £12
Australia - Express Delivery - £15
Canada - Express Delivery - £15
Rest of the world - Express Delivery - £15
The customer is responsible for all customs and VAT charges once the item reaches their country.
We aim to dispatch all orders within 48 business hours, if there is a delay, we will let you know via email.
We cannot offer refunds of products or replacements should this go missing. In the case of a missing order, we will provide tracking and you will need to contact the local courier used to ship the item and request a refund through them. We can provide any proof of purchase and postage should this be needed. Please contact info@taimelondon.com for any enquiries regarding delivery.
Please make sure to check the delivery address on checkout, Taime London is not responsible for any errors made on orders.
RETURNS AND EXCHANGES
Returns must reach us no later than 14 days from receipt of shipment.
- In the original packaging with tags attached
- In the original condition, unwashed and unworn
- DUE TO HYGIENE, EARRINGS ARE NON RETURNABLE